About Us:

Charltons, a leading UK-based grower and packer, specialises in high-quality top, stone, citrus and soft fruits. Established in 1946 by George Charlton, we are a family-owned business with over half a century of experience in the fruit industry. Our operations span 400 hectares across 13 picturesque sites in the Kent and Norfolk countryside.

Our Workforce:

We employ a core team of 350 employees and welcome seasonal workers from around the globe during peak seasons. Our commitment to excellence extends from our dedicated workforce to our collaborative partnerships.

Partnerships and Market Reach:

Charltons collaborates with producer organisations and marketing desks to supply quality produce to many leading UK retailers. We work closely with marketing organisations and retail clients to provide carefully selected fruit varieties, ensuring the highest standards from grower to customer.

Our Produce and Passion:

We are passionate about growing various varieties of apples, strawberries, and cherries. Our dedication to quality and meticulous attention to detail are evident throughout the production process.

Your Role:

We are looking for an enthusiastic individual with a strong interest in IT. This role is perfect for someone looking to begin or advance their career in IT support. Previous experience in a customer service or IT support role is preferred, but not required.

Why Join Us?

At Charltons, you'll be part of a family-run business with a long-standing reputation for excellence. You'll work in a beautiful countryside setting, with opportunities to make a significant impact on our operations and growth.

How to Apply:

If you are passionate about IT and want to contribute to a thriving fruit production company, we would love to hear from you.

Charltons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

The Junior IT Help Desk Engineer will provide technical support to our users, assist in maintaining and troubleshooting hardware and software systems and work with the IT Team, to ensure smooth IT operations across the organisation. This role is perfect for someone looking to begin or advance their career in IT support. The role will be based in Maidstone, however there will be a requirement to travel to our Norfolk site, when needed.

Key Responsibilities

First-Level Support: Be the first point of contact for our users by providing technical assistance via phone, email or in-person.

Troubleshooting: Diagnose and resolve hardware, software and networkrelated issues, escalating complex problems to senior members of the team or third party suppliers.

Ticketing System: Log all incidents and service requests in the IT ticketing system, ensuring that issues are tracked and resolved in a timely manner.

User Account Management: Assist in setting up, managing and troubleshooting user accounts and permissions.

Software Installation and Support: Install, configure and update software applications on workstations, ensuring compatibility and security.

Hardware Installation and Support: Assist with the setup, configuration and troubleshooting of desktop computers, laptops, printers and other peripheral devices.

Documentation: Maintain accurate and up-to-date documentation for technical procedures, user guides and IT inventory.

Customer Service: Provide excellent customer service by being able to listen to users' concerns and communicate effectively with all members of the organisation.

Continuous Learning: Stay updated with the latest industry trends, technologies and best practices, to enhance your technical skills and knowledge.

Experience & Skills

Previous experience in a customer service or IT support role is preferred, but not required.
Clean Driving licence and own transport are essential.
A Level or equivalent qualification.
Basic understanding of computer systems, mobile devices, WiFi and other tech products
Strong problem-solving and troubleshooting skills.
Good understanding of Windows operating systems.
Excellent communication skills, both verbal and written, with a strong desire to learn and grow your knowledge.
Ability to work independently and as part of a team.
Strong attention to detail and ability to prioritise tasks.